The Tungle Journey

They say life is about the journey, not the destination. The experiences, the relationships, the good times, and the challenges are what shape us.

Never has this been clearer to all of us at Tungle then now, as we look back over the journey that has brought us to where we are today.

With our recent acquisition by RIM, we’re closing a chapter in the Tungle story, and opening a new (and exciting) one.

There’s much more to come as this new chapter gets underway, and we hope you’ll join us on that journey as well.

In the meantime, we invite you to take a trip down memory lane with us in a look back at Tungle’s roots. Stick around till the end – you just might learn something about where “Tungle” came from ;)

Posted in The Tungle Way | 4 Comments

RIM Acquires Tungle

You didn’t think you would be reading this this morning, did you? Yup. It’s official. The team at Tungle will now be sporting new BlackBerrys

Tungle has been acquired by Research In Motion (RIM).

We’re really excited about this. We know there isn’t an industry more exciting than the smartphone and tablet markets. And RIM is a dominant player in this space.

And they’re Canadian, eh?

This is exciting for you too as we expect the Tungle service to only get better. Our plan today is what it has always been – for Tungle to become integrated with your daily activities and be ubiquitous within the applications you’re already using. When you think scheduling, Tungle should be at your fingertips.

As of today, the entire team is joining the ranks of RIM. It’s playoff season and the Tungle team is focusing on putting the puck in the net for you, our customers.

You have kept us on our toes, given us great ideas and most importantly, have been great supporters. For that, we thank you.

Our objective is to keep innovation at the forefront – to be rebels in our own way. Think, Create, Innovate.

Posted in Company news | 147 Comments

Support for Outlook 2011 for Mac

Yesterday, Microsoft released a new service pack for Outlook 2011 that (among other things) opens up sync services to third parties.

Until today, Outlook 2011 for Mac customers were unable to sync their calendars with Tungle because of Microsoft’s limited access.

With yesterday’s release, we’re happy to welcome Outlook 2011 for Mac customers into the Tungle.me fold.

To sync, you’ll first need to install the service pack from Microsoft. You can find it here:

http://www.microsoft.com/mac/downloads

After you’ve installed, go into the “Tools” menu in Outlook and expand the “Sync Services…” menu. Check “Calendar” to sync it with your iCal first, then install the Tungle Mac connector (you’ll find it under “Calendar” > “Sync calendar / contacts” in your Tungle account).

This will sync your Tungle account to your Outlook 2011 for Mac calendar.

Posted in Using Tungle | Leave a comment

5 Things You (maybe) Didn’t Know About Tungle

If you’ve been Tungling for a while, or recently attended a Tungle.me 101 webinar, you’re familiar with the basics of Tungle.me.

If you haven’t had a chance to really explore Tungle, here are 5 things you may not have known you could do with Tungle.me:

Public events

By default, all your calendar information is private – only you see it when signed in.

But let’s say you have an event that’s so exciting you want to share it with the world – a conference, or a trip.

Mouse over the “i” icon at the top-right of the event. Click “Publish this event on my Tungle.me page”.

Once you confirm, the event will be public (anyone can see it) on your profile page. You can also broadcast it through other social networks – Twitter, Facebook, etc.

Suggested locations

When we talk about the Personalization Pack, we mostly talk about branding – adding your logo and colours to Tungle.me.

But the pack also includes suggested locations. You can set up to ten suggested locations for people to choose from when requesting a meeting through your profile page.

Use them for physical locations like an office, coffee shop or conference room, or add a phone number, Skype ID or conference bridge.

Calendar sharing

Your public profile lets you share your availability with anyone, easily.

But sometimes you want to share more with a specific person. To do that, go to “Calendar” > “Share calendar” and click “Create sharing request”.

Find the contact(s) you want to share with and choose what you want to share with them – free/busy or meeting details. Customize the request and send.

Your request is sent by email and the other person can choose what they will share with you. They must have a Tungle account as well to share.

Group pages

Using just a comma, you can create instant group pages.

For example, tungle.me/marc,jacou (Marc’s URL is tungle.me/marc and Jacou’s is tungle.me/Jacou) gives you a group page for our CEO and VP of Product Management. The page shows their aggregate availability and allows others to request meetings with them as a group.

You can add as many people as you want to a URL and even add them using just an email address.

You can also save groups in Tungle by expanding the “Show contacts” tab on the left and clicking “New Group”.

More on that here >

RSS feed

Keep an eye on your Tungle updates including invitee replies, sharing requests, meeting updates, etc.

To enable your RSS feed, mouse over your name at the top-right of the screen and click “Settings”. Select “RSS Feed” from the left, choose what you want included in your feed and click “Enable RSS feed”.

Tungle will generate a private URL for you to view in any browser or feed reader.

BONUS: Daily Calendar Digest

If you didn’t know about this one, that’s ok – it isn’t fully rolled out yet. We’ve released it to a small number of the Tungle community as a first step, and will start rolling it out to everyone shortly.

The Daily Calendar Digest is a daily email that summarizes your meetings, including profile information on the people you’re meeting with and latest news from companies you’re meeting.

Posted in Best Practices, Using Tungle | 5 Comments

Help Us Help You!

Do you know someone who has never (gasp!) seen Tungle? Do they have 30 minutes?

Please send them to us: erin[at]tungle.com

What’s it for?

We’re conducting usability sessions to help improve your profile page.

The goal is to gather feedback that will help us make your profile as simple as possible for your visitors.

The best way to understand what needs improving is to see someone visit a profile page for the first time.

Which is where your non-Tungling friends come in.

What do they need to do?

We’ll book 30 minutes of time with them. Sessions are online, so they don’t need to go anywhere (but if they’re in the Montreal area, we’d love to have them come in).

The session consists of navigating through specific parts of Tungle and telling us what they like and don’t like – what makes sense and what doesn’t.

How do I send people to you?

Simply ask them to email Erin at erin[at]tungle.com.

Posted in The Community Speaks | 75 Comments

How to be Heard: Giving Effective Feedback

Here at Tungle, feedback has always been important to us as we built and continue to enhance Tungle.me.

And it’s important to you too. It’s how your experiences and ideas are heard. It’s your opportunity to have a voice in the future of Tungle. And it’s how you get your questions answered.

Because of that, it’s important to give effective feedback so we know exactly what you’re experiencing and can help you as quickly as possible.

Here are a few tips for giving effective feedback:

Tell Your Story

What do you want to do? How will you use the feature you’re requesting, or what situation caused you to want a feature removed or changed?

If you’re reporting a problem, what were you doing when you encountered the problem? How were you expecting it to work?

The Details

When asking a question or reporting a problem, the details are important.

For example, what type of calendar are you using? Browser type? Operating system? If you received an error message, what did the message say? Did you encounter this problem on the web, or on a mobile device?

The more, the better.

Focus on ‘What’ not ‘How’

Unless you have a passion for figuring out “How” – then we’re all ears :)

If that’s not your thing, just tell us what you want to do, or what you’re experiencing. Forget about figuring out the How – that’s our job.

You should feel comfortable sharing your feedback. Don’t feel you have to get technical. It’s not for everyone.

Show It

A picture is worth a thousand words. It helps us understand your point of view – literally. When asking a question, sharing an idea or reporting a problem about a specific part of Tungle, include a screenshot so we know exactly what you’re looking at.

Note on Privacy

When you post on the Tungle Community it is public for others to see. This is great because you’re helping to build a knowledge base for others to find answers, join conversations and build on ideas.

However, we encourage you to always keep your own privacy in mind. If you’re posting a screenshot, blur or black out anything you don’t want others to see.

Don’t post your email address, phone number or other personal contact information publicly.

If you do need to share any private information with us, simply email support[at]tungle.com.

Posted in Best Practices | 13 Comments

Guest Post: Marni Helps Daylite Customers Integrate with Tungle

The following is a guest post from Marni Melrose, a long time Tungler and world leading implementor of Daylite.

Marni MelroseTungle has made my life easier and if you are familiar with my work, you know I like to share things that make my day shine. If you are not familiar with my work, I am the world leading implementor of Daylite. We run a self-guided learning environment for small to medium sized businesses that use Macs. Lessons are not only on Marketcircle’s products, Daylite, Billings & Billings Pro, but also productivity, small business infrastructure, time management and conscious business building.

Last week I shared a lesson on the MacAngel Academy that shows how to Integrate Tungle with Daylite. In the lesson I taught that people can book themselves into your schedule from your website and it can go right into your Daylite application. It’s a pretty slick system, great for consulants and service based companies. I’ve been using this system with my clients since the beta version of Tungle and it’s made my life so much easier!

In the lesson I taught:

  • How to set up synchronization with ical successfully
  • Learn how to get sync services under control
  • Learn how to integrate Tungle with Daylite
  • Set up a Tungle account & install it on your Mac
  • Set your availability & your rules for allowing people to book your time.
  • How to install the Tungle widget on your website so your clients can book you.

Daylite is a business management application that runs on Apple Mac computers.

Posted in The Community Speaks | Leave a comment

How to Create Group Pages

Need a quick way to meet with a group? Simply separate Tungle.me URLs with a comma!

For example, my URL is tungle.me/erin, Jason, our Head of Support’s is tungle.me/jason, and Jonathan, our VP of Marketing’s is tungle.me/jonathanlevitt.

If I type tungle.me/erin,jason,jonathanlevitt (see how I used the commas?) into my address bar, I get an instant group page for all three of us.

Tungle.me Group Page

(click to enlarge)

I can use this page to schedule meetings between the three of us, or send the URL to others so they can see our collective availability and request meetings with the group.

Saving Groups

You could simply bookmark that URL for future use, or create a saved group in Tungle.me. Here’s how:

  1. Expand the “Show Contacts” tab on the left of the calendar
  2. Click “New Group”
  3. Name your group, add members and save
  4. Select the “Groups” radio button
  5. Mouse over your new group

At the top of the popup, you’ll see a URL. The structure is http://tungle.me/[profile]/[groupname], so take that into account when naming your group.

Copy that URL and send it out to people who want to meet with your group.

Non-Tunglers (those crazy folks)

You can even add non-Tungle.me members to a group using just their email address. Even if you’re using the comma method, simply add an email address to include that person.

For example http://tungle.me/erin,jason,address@email.com

Of course, their availability won’t be displayed, but they will receive, and be able to reply to, all meeting invitations without signing up.

Posted in Using Tungle | 4 Comments

Two Ways to Tungle: Inbound v. Outbound

There are two ways to use Tungle.me for scheduling. What are they? How are they different? Which do you use and when? Let’s get down to it:

Two Ways to Schedule

We call them “inbound” and “outbound”. With inbound, others send you meeting requests through your profile page – you are the invitee.

With outbound, you send meeting requests to others – you are the organizer.

How they’re Different

One’s easiest for you while the other is easiest for your invitee.

With outbound, you do the work of creating the invitation and selecting times (and by “work”, we mean a bit of info, a couple clicks and you’re done). All your invitees do is submit their availability.

With inbound, the roles are reversed – someone else creates the invitation while you simply pick a time.

What to Use When

As a rule of thumb, when you want to meet with someone, use outbound – you’re doing the asking, so you do the work.

When someone wants to meet with you, send them your profile URL and have them schedule it with you – inbound.

However, sometimes you have a very important meeting with a very important person. They’ve said they want to meet with you (hooray!), but you know they’re tricky to pin down and you don’t want to miss the opportunity.

Use outbound.

Better yet, rather than have Tungle.me send the meeting invitation, get a private URL for the invite (the last step of creating the invitation – preview – gives you this option). Paste that URL into an existing email thread or Skype conversation.

This way, all your very important person has to do is click the link, pick a time and book it.

Learn More

Every Tuesday during the Tungle.me 101 webinar, we demo inbound and outbound scheduling (among other things) live. The webinar is free and you can register here.

Posted in Using Tungle | 1 Comment

New: Tungle.me webinars

Want a live tour of Tungle.me? We recently launched Tungle.me 101 – a weekly webinar for new members, potential Tunglers, and longtime fans looking for a refresher course.

The webinar is free, and you can register here.

We host it every Tuesday at 2PM eastern (GMT -5) and it’s open to anyone and everyone.

Learn the basics

  • Where to find everything in your account
  • How to create a meeting invitation
  • How it looks for your invitees
  • How to edit your profile and availability
  • Mobile capabilities and where to find the apps
  • How to make group pages

You can also ask questions during the webinar. We’ll answer all of them through the webinar chat, and as many as possible we’ll answer through live demos.

More to come

Down the road, we’ll add more advanced webinars that will include best practices as well as advanced functionality.

If there are any topics or features you’d like us to cover in the advanced webinars, please share your thoughts in the comments!

Posted in Company news | 2 Comments